Branch Operations Manager(Female or a competent and hard working Male) – Ogba, Lagos Mainland
Earn A COMPETITIVE SALARY + 25% TRANSPORTATION MONTHLY ALLOWANCE + MONTHLY PERFORMACE-BASED BONUS(If surpass task target)While Building a Long-Term Career With One of a Growing Logistics & E-commerce Companies..
Answer This Question...
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✔ Are you passionate about leading teams and ensuring smooth daily operations?
✔ Do you enjoy solving operational challenges, improving processes, and driving exceptional customer service?
✔ Are you someone who leads by example, takes ownership, and holds people accountable for results?
✔ Do you want to build a long-term career in operations management rather than just finding another job?
✔ Are you ready to grow with one of Nigeria's fast-expanding logistics and fulfilment companies?
You’ll be accountable for these KPIs:
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Successful Delivery Rate
Maintain a strong delivery success rate by ensuring orders are properly confirmed, assigned, followed up, and completed within the expected timeline.Branch Operational Efficiency
Ensure daily branch activities run smoothly, with minimal delays, missed tasks, order backlogs, or avoidable operational errors.Team Performance & Accountability
Monitor staff productivity, attendance, task completion, conduct, and compliance while ensuring underperformance is addressed promptly.Customer & Vendor Satisfaction
Ensure customer complaints, vendor concerns, delivery issues, and service escalations are resolved professionally and within the required timeframe.Order Processing Accuracy
Ensure customer orders are correctly documented, confirmed, packed, assigned, updated, and reported without avoidable errors.Inventory & Warehouse Accuracy
Ensure physical stock, inventory records, order releases, returns, and damaged items are properly monitored and reconciled.Cash, Remittance & Expense Control
Ensure customer payments, delivery collections, vendor remittances, transport expenses, and branch expenditures are accurately documented and accounted for.Timely Reporting
Submit accurate daily, weekly, and monthly reports covering deliveries, staff performance, customer issues, inventory, expenses, and branch challenges.Policy Compliance
Ensure all branch staff follow company procedures, operational standards, communication rules, and disciplinary policies.Problem Resolution & Process Improvement
Identify operational problems early, implement practical solutions, reduce repeated errors, and continuously improve branch performance.Branch Growth & Capacity Management
Support business growth by improving the branch's ability to handle more vendors, orders, stock, delivery personnel, and operational responsibilities efficiently.
(We’ll explain the KPIs to you if you don’t understand what it’s about)
ROLE OVER VIEW
This position is for Branch Operations manager based in Ogba, Lagos or nearby places.
Office Location: Ogba, Lagos
At RGMart Logistics & Online Stores, we’re looking for a proactive and results-driven Branch Operations Manager to oversee the daily operations of our Lagos branch, ensuring operational excellence, outstanding customer service, efficient team management, and consistent business growth.
(We’ll explain the KPIs to you if you don’t understand what it’s about)
Preferred Residential Location:
Candidates residing in the following areas will have an added advantage:
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Ogba
Ojodu
Berger
Alausa
Oregun
Ikeja
Maryland
Magodo
Omole Phase 1
Omole Phase 2
Agege
Ifako-Ijaiye
Fagba
Abule Egba
Nearby Areas Within Reasonable Commuting Distance
Roles & Responsibilities:
As our Branch Operations Manager, you’ll lead the day-to-day operations of the branch by ensuring all departments operate efficiently, company standards are maintained, and operational targets are achieved.
Your responsibilities will include:
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Branch Leadership & Management
Provide overall leadership for the branch by coordinating daily operations, supervising staff, and ensuring every department performs efficiently.Operational Excellence
Ensure all logistics, fulfilment, warehousing, customer service, and dispatch operations run smoothly while meeting the company's service standards.Team Performance & Development
Lead, coach, motivate, and evaluate branch employees while building a high-performing and accountable team.Customer & Vendor Relationship Management
Build strong relationships with customers and vendors by ensuring excellent service delivery, prompt issue resolution, and high satisfaction levels.Business Growth & Branch Performance
Drive branch growth by improving operational efficiency, increasing vendor acquisition, supporting sales initiatives, and achieving branch performance targets.Financial Oversight
Monitor branch revenue, operational expenses, vendor remittances, cash flow, and financial accountability while ensuring compliance with company procedures.Inventory & Asset Oversight
Oversee inventory accuracy, warehouse operations, company assets, and stock accountability by working closely with the Inventory Officer and Storekeeper.Compliance & Quality Assurance
Ensure all branch activities comply with company policies, operational procedures, safety standards, and quality expectations.Reporting & Decision Making
Prepare operational reports, analyse branch performance, identify opportunities for improvement, and provide recommendations to Management.Problem Solving & Continuous Improvement
Proactively resolve operational challenges, improve processes, and implement initiatives that enhance efficiency, productivity, and customer satisfaction.
Who We're Looking For
We’re looking for someone who is passionate about leading people, driving operational excellence, and delivering outstanding customer and vendor experiences.
The ideal candidate should have:
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HND or Bachelor's Degree
Operations Management Experience
Strong Leadership & People Management Skills
Excellent Problem-Solving Ability
Strong Communication & Decision-Making Skills
Ability to Manage Multiple Priorities
Good Computer & Reporting Skills
Integrity, Accountability & Professionalism
Results-Oriented Mindset
Willingness to Grow with RGMart
Why You'll Love Working With Us
When you join RGMart, you’re joining a company that’s investing in people, systems, and long-term growth.
Here’s what you can expect:
Also, Includes The Following Benefits:
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Competitive Monthly Salary
Monthly Performance Bonus
25% Monthly Transport Allowance
Leadership Training & Development
Career Growth & Promotion Opportunities
Performance Recognition & Rewards
Professional & Collaborative Work Environment
Opportunity to Lead a Growing Branch
Continuous Learning & Skills Development
Be Part of Building One of Nigeria's Leading Logistics & Fulfilment Companies
Your Growth Is Guaranteed!
Work Details:
Position: Branch Operations Manager
Location: Ogba, Lagos
Employment Type: Full-Time
Work Schedule: Monday – Saturday
Working Hours: 8:00 AM – 5:30 PM
Salary: Competitive (Based on experience, qualifications, and demonstrated leadership ability)
About RGMart Logistics & Online Stores:
RGMart Logistics & Online Stores is a technology-driven logistics, e-commerce fulfilment, and business support company committed to helping businesses sell, store, fulfil, and deliver products efficiently across Nigeria.
We specialize in providing reliable same-day and scheduled delivery services, inventory management, order fulfilment, customer support, cash-on-delivery (COD/POD) management, interstate waybill services, and end-to-end e-commerce solutions that help businesses grow while focusing on what they do best.
Our goal is to simplify logistics and online business operations by combining efficient systems, dedicated professionals, and customer-focused service to deliver an exceptional experience for businesses and their customers.
Whether you’re a small online seller, a growing brand, or an established business, RGMart provides the operational support you need to scale confidently.
Our Vision:
To become Africa’s most trusted logistics and e-commerce fulfilment company, empowering businesses with reliable delivery, efficient operations, and exceptional customer experiences.
Our Mission:
To simplify logistics and e-commerce operations by delivering innovative, reliable, and customer-focused solutions that help businesses grow while providing timely, secure, and professional services nationwide.
Our Core Values:
Excellence
We strive for excellence in every delivery, interaction, and service we provide.
Integrity
We operate with honesty, transparency, and accountability in all our dealings.
Reliability
Customers can depend on us for consistent, timely, and dependable service.
Customer First
Every decision we make is guided by creating the best experience for our customers and partners.
Innovation
We continuously improve our processes and embrace technology to deliver smarter solutions.
Teamwork
We believe collaboration and mutual respect produce the best results.
Accountability
We take responsibility for our actions and always work towards continuous improvement.
What We Do:
Logistics Services:
- Same-Day Delivery
- Scheduled Delivery
- Interstate Waybill Services
- Last-Mile Delivery
- Business Delivery Solutions
E-commerce Fulfilment:
- Inventory Management
- Product Storage
- Order Processing
- Order Packaging
- Pick & Pack Services
- Customer Order Confirmation
- Cash-on-Delivery Management
Business Support Services:
- Customer Service Support
- Order Fulfilment
- Inventory Tracking
- Vendor Management
- Delivery Coordination
- Performance Reporting
Why Choose RGMart?
✔ Reliable Delivery Network
✔ Professional Customer Support
✔ Secure Cash Handling Process
✔ Inventory Management Solutions
✔ Technology-Driven Operations
✔ Dedicated Operations Team
✔ Fast Order Processing
✔ Business Growth Support
✔ Transparent Reporting
✔ Nationwide Expansion Vision
Our Promise:
At RGMart, we believe every package represents someone’s trust, every customer interaction shapes a brand’s reputation, and every successful delivery contributes to business growth.
We are committed to providing dependable logistics and operational support that helps our partners serve their customers with confidence.
Our Long-Term Goal:
To build a nationwide network of professionally managed logistics and fulfilment centres that enable businesses of all sizes to store, sell, fulfil, and deliver products seamlessly across Nigeria while maintaining the highest standards of service and operational excellence.